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You are here: Home ∼ Fans left seething amid ‘shambolic’ RWC ticket-sale process

Fans left seething amid ‘shambolic’ RWC ticket-sale process

The 2023 World Cup The 2023 World Cup
Published on April 8, 2021

Supporters from around the globe are furious after they were unable to purchase 2023 Rugby World Cup tickets in ‘an egregious system’ on the official ticketing website on Wednesday.

Following a pre-sale period in March, the first phase of the general public ticket sale was launched on Wednesday, 6 April. All 350,000 tickets made available were sold within five hours on the first day of general sale, with supporters able to buy groups of tickets for multiple matches in locations such as Paris, Lille and Bordeaux.

But the majority of supporters queued online for up to six hours without any notification that tickets had already been sold out, others were able to get through and select the tickets of their choice only for the purchase to fall through at the end, while others were simply booted off the system at once.

There were, however, supporters who were lucky enough to be able to gain access to the ticketing section of the website to complete their purchases without getting removed from the system, allowing them to continue purchasing other packs of tickets while other supporters remained in the queue.

Speaking exclusively to the Telegraph Sport, fans slammed the ‘shocking process’, with some even billing it ‘as the worst platform’ they’ve experienced.

‘A lucky few people could just keep buying tickets once they were in from what I could see,’ one commented.

‘My dad, bless him, has tried and as a 70-year-old man, likely to be his last World Cup, he’d actually go to. He’s gutted he’s not been able to get the Wales package.’

‘Truly dreadful. The number of tickets available kept changing, but any time I would try to add them to my basket I’d be hit by an error. One of the worst/just plain useless ticketing sites I’ve used in a long time.’

‘I’m a software dev and I found the process rough. The front end of the site seemed to be built with legacy libraries that most devs turn their noses up to these days. I wanted an Ireland pack. I ended up going for a South Africa pack. I know queuing and ticketing is something that companies struggle with, even Ticketmaster, “Black Friday” deals etc. But that was poor yesterday.’

‘Whole thing was a shambles. Worst thing was the false hope for those of us who signed up to be part of the France 2023 ‘family’ early thinking we would be rewarded for our pre-planning.’

‘Was ready to go at 5pm, didn’t get through the queue until 7.45pm and then despite saying ticket packs were available, I couldn’t add any to my basket without it crashing. Third attempt at getting tickets and failed each time.’

‘Registered for all the early bird sales, had a MasterCard. Waited in a queue for 40 mins and when I got in I thought the safest thing to do was to immediately log in to my account because that’s where all my payment details were saved. That action caused me to get booted out of the site and back to the queue where I waited for four hours before finally getting through and everything was gone.’

‘What was bizarre was after the transaction it just left me logged in and able to buy more tickets so I got a Lille pack as well as nobody else in our group got through. I expected after one transaction it would kick me out but this is possibly why people couldn’t get out of the queue.’

RWC 2023 director-general Claude Atcher has since issued a statement apologising to supporters for the flawed ticketing system.

‘We’re well aware that there are a lot of people who were not able to purchase their tickets despite a long wait. We’re sorry about that. There were seven minutes during which there were indeed error messages. There were also people who waited a very long time, that’s the truth.’

Tickets for the playoff games will be made available to the general public in September and an official resale platform will be launched during the first trimester of 2022 to allow individual ticket holders to sell on any tickets they do not wish to keep.

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Photo: David Rogers/Getty Images

Posted in News, Springboks, Test Rugby, Top headlines, World Cup Tagged 2023 Rugby World Cup, NEWS, World Cup, World Rugby

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